When To Call 9-1-1

Dial “9-1-1” for an Emergency, or any time you need a Response from the Police Department, Fire Department, or Medical Service (Ambulance).

Important: If you’re not sure whether the situation is a true emergency, officials recommend calling 911 and letting the call-taker determine whether you need emergency help.

Some Reasons to Call 911

Personal Safety at Risk

Crash Injuries
Car vs. Pedestrian

Medical Conditions
Trouble Breathing
Chest Pain
Unconsciousness; No response

Stay on the line and try to remain calm. Do Not Hang Up! Some of the questions asked might not seem important, but they are necessary for the Operator to provide you with the best possible service.

Speak slowly and clearly when you explain what's happening. The 911 emergency dispatcher will ask you these questions:
• What is the Address of the emergency?
• What is the phone number you are calling from?
• What happened?
• What is the Age of the patient?
• Is she/he conscious and breathing? 

If you dial “9-1-1” by mistake, stay on the line and explain what happened. Otherwise, it will be assumed that you have an Emergency, and responders will be sent to investigate.