9-1-1 Tips

Important information you need to provide when you dial 9-1-1.


Critical Questions Your Calltaker Will Ask:

1) What is the location of the emergency?

2) What exactly happened?

3) What is your name?

4) What is the Phone Number? 



  • Stay calm and speak clearly!
  • Do not hang up until the 9-1-1 call taker has obtained all of the information that is needed.
  • If you are calling from a cell phone, your call may be disconnected if the signal is lost.
  • Be sure to call back if you are cut off.
  • When calling 9-1-1 on a cellular phone, be sure to stop if you are in a moving vehicle. It is difficult to obtain all of the information needed if you are getting further from the emergency.
  • Your call may need to be transferred to another agency.