Educating children on the basics of calling 9-1-1 is imperative to their safety and ensuring the best outcomes from children's emergencies.
Kids may feel scared or nervous if they have to call 911. Tell them that the emergency operators who answer the phone talk to a lot of kids who are nervous or worried when they call. Tell them to stay as calm as they can.
Everyone needs to know about calling 911 in an emergency. But kids also need to know the specifics about what an emergency is. Asking them questions like, "What would you do if we had a fire in our house?" or "What would you do if you saw someone trying to break in?" gives you a chance to discuss emergencies and what to do if one happens.
For younger children, it might also help to talk about who the emergency workers are in your community — police officers, firefighters, paramedics, doctors, nurses, and so on — and what kinds of things they do to help people who are in trouble
Make sure your kids know that even though they shouldn't give personal information to strangers, it's OK to trust the 911 operator. Explain that the emergency operator will ask them what, where, and who questions such as: